To ensure availability, please call ahead for your spa appointment. If you have a therapist gender preference or are pregnant, please advise our coordinator when scheduling. We are unable to accommodate guests under the age of 16 unless accompanied by an adult. Your spa appointments are reserved exclusively for you. We therefore ask that you cancel at least 24 hours in advance to avoid a fifty percent cancellation charge. To allow for the best possible experience, we ask that you arrive at least 20 minutes before your scheduled service. In the event you arrive late, your arrival time will determine the length of your treatment time, which will end as scheduled so that the next guest may begin at their scheduled time. Therapists may terminate services without refund, in the event of any inappropriate language or actions. A service fee of $15 will be added for in-room services. Gratuity is not included in the price of your spa services. To show your appreciation, you may add gratuity to your receipt upon checkout. Prices do not include applicable taxes. For in-room services and groups of five or more a gratuity of 18% will be automatically added to your bill. To ensure the relaxation of all our guests, we ask that you turn off cell phones, pagers and laptops when entering the spa. We welcome you to use these devices in the reception area or the cafe. Lockers are available for your use. Ivy Spa Club is not responsible for lost or stolen items. We invite you to come early to enjoy the entire facility, and recommend that you bring a swimsuit to enjoy our coed-whirlpool and sauna, and workout clothes and shoes to enjoy our fitness area.